Your Stories: Bride says company took her money and didn't deliver
Updated: Wednesday, July 10 2013, 04:00 PM EDT
She hired Starlite Productions out of Buffalo to shoot and DJ at her wedding next Saturday. But when she tried to meet with them this week to finalize plans, she couldn't reach them. All three phone numbers for the company were disconnected.
She paid almost $1,000 and now wants her money back.
What Alicia didn't know, was that there were several complaints filed against this company by other brides.
The Better Business Bureau says it has eight complaints on file, five of them filed this year alone. The BBB gave Starlite Productions an 'F' rating for failing to respond to customers complaints.
We also tried to call several numbers to reach the company, but were not successful.
Alicia also filed a complaint with the Attorney General's fraud office and says she will file a civil suit to try and get her money back.
Pat Coakley, of the Better Business Bureau, offers advice for anyone planning a wedding. She says never pay for anything in full upfront, always sign a contract and always check with the BBB first before booking any service, to see if there are complaints against the company.
We have also attached a list of wedding tips from the BBB.
Alicia has hired another photographer and DJ for her wedding next Saturday.
She will marry Casey Palmer Junior in Batavia.