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Your Stories: In-ground pool sits half filled for months, contractor allegedly a no-show

(WHAM photo)

UPDATE (6/5): A judge has ordered Ken Savory of Moose Mowing, LLC to pay homeowner Rebecca Kreuzer $1,800 for unfinished work.

That is the amount Kreuzer paid Savory last fall to fill in her in-ground pool.

He was supposed to finish the work this spring but never showed.

Original article:

Honeoye Falls, N.Y. – Last October, Rebecca Kreuzer decided to get the old in-ground pool in her Honeoye Falls backyard filled in.

“I initially hired him to mow my lawn, and then when he was here, he said he's done this sort of work before and he's confident he could do a good job. So I believed him,” said Kreuzer,

Friday, she stood in front of the mess in her backyard, a half-filled in ground pool.

He was Ken Savory, owner of Moose Mowing, LLC.

Kreuzer tells 13WHAM she hired Savory to do the work last fall. She says she paid two installments for the job, totaling $1,800.00. The total job was quoted for $2200.00.

Kreuzer says Savory started the work in the fall with the understanding he would finish the work this spring.

With no end date or schedule written on her contract, Kreuzer started calling and texting Savory to set up a time to finish the job in March.

“All of my attempts to contact him were unsuccessful. He didn't return any of my messages,” said Kreuzer

That was until, she says, she threatened to take him to court last month.

She says that's when he offered to pay some of her money back: $800.00. She was okay with that, but it’s been weeks and she hasn't seen the check.

Ken Savory declined to do an on-camera interview, but spoke with 13WHAM by phone.

He maintains he did nothing wrong and was not given enough to pay her back.

Kreuzer decided to take Savory to court. They are scheduled to appear next week.

When it comes to hiring a contractor, the Better Business Bureau recommends to always getting a contract with a start date and expected end date.

“Pricing, start date end date, the pricing structure, insurance information, permit information, any kind of clause about refunds or work that needs to be done again,” said Melanie McGovern, Communications Director at the Better Business Bureau of Upstate New York. “If there's anything along those lines you definitely want that in a contract, get that in writing.”

McGovern says this is so if anything goes wrong, you have something to look back on.

“If you're hiring someone to do work on your home, in your home, if there's anything you're ever uncomfortable about, your best bet is to move on and go with another contractor,” said McGovern.

That's what Kreuzer has now done. Another contractor has quoted her for $2000.00 to fill in the pool - something she needs done sooner than later.

“It's gone on too long, I need to put my house on the market, and I can't. This is the only thing that's holding me from putting it on the market,” said Kreuzer.

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