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Carnival offers money back guarantee
(AP) - Carnival Cruise Lines is hoping to win back customers with what its calling a "Great Vacation Guarantee."
The new policy allows guests to end their voyages early and receive a 110% refund plus free transportation home, along with a $100 shipboard credit for a future cruise, should they be dissatisfied for any reason.
Customers must notify guest services of their dissatisfaction within 24 hours of boarding a ship.
The new policy comes seven months after a string of problems on Carnival ships dealt a blow to the line's reputation.