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Issues for Frontier customers in Ontario County

Ontario County, N.Y. - Residents in rural Ontario County are concerned that in an emergency, they might not be able to call for help.

It's lousy, said Kim Blackmer, we don't have phone service here. Blackmer, who lives and runs a business in the Town of Richmond, said the landline services in the area in unreliable. The sun, the moon and the stars all had to align before you could use the phone here, Blackmer said.

A Frontier Communication customer of nearly 40 years, Blackmer just cancelled her service and got rid of the landlines at both her home and office. The last five or six years its been really bad, so I just got sick of it, said Blackmer.

Whether it was static or no service at all, Blackmer said she complained to the phone company numerous times.

They'd send somebody out and they'd say there is not much we can do for you because your lines are bad and you're never probably going to get new lines.

A spokesperson for Frontier said the companys infrastructure in that, and other rural areas, is old.

Current customers in the area said landline service drops out about one a week and is down for days at a time.

Not to be dramatic but it could be a life and death situation, Karl Bechler said his home phone was down all weekend. If you have a major emergency, how do you get help?

Most residents have cell phones but Bechler said cell service in that area is spotty at best.

Blackmer said, It could create a big problem because I have some health problems and I need a phone.

The Frontier spokesman said the company will dispatch an engineer to the area to look for a more permanent solution and get an idea of how much it would cost to replace the phone lines.

Last year, the spokesman said Frontier spent $120 million to update phone lines in the state of New York.

Rachel Glaser, 13WHAM-TV
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