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The following is an archived video story. The text content of that video story is available below for reference. The original video has been deleted and is no longer available.

UPS, Fed Ex fail to deliver on time

Rochester, N.Y.-- They boast reliable shipping. Yet when Christmas time rolled around, many UPS trucks did not. The company simply failed to get many gifts to where they needed to go.

The company blames bad weather, a jump in online orders, and a shorter holiday season.

We spoke to JJ Lang from the Rochester area. He and his wife ordered a gift for his in-laws: A unique frame for an original picture of the brewery they owned. It was supposed to arrive Saturday.

FedEx never showed up on Saturday, they never showed up with the frame and the box of goodies I ordered.

Lang had to make a last minute dash to stores on Christmas Eve, to find what he needed. And while Lang can sympathize with the company, saying that things happen, he adds hes more disappointed with the response he was given.

I didnt even get an answer. Not even a hey we're looking or we don't know, Nothing. So that kind of bothers me, Lang said.

Hell most likely send the items back to the sender. And learned a lesson for the next holiday season.

I'm going to start ordering not so close to Christmas.


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Washington Times