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The following is an archived video story. The text content of that video story is available below for reference. The original video has been deleted and is no longer available.

RTS responds to woman being kicked off bus

Rochester, N.Y. - The Rochester Genesee Regional Transportation Authority (RGRTA) responded Thursday to a viral video showing a woman and two infants being removed from an RTS bus Tuesday night.

Here is the full statement from the RGRTA spokesperson:

We have completed our detailed review of events that occurred on Tuesday evening, June 17.
An RTS Bus Operator called for assistance to have a customer removed from the bus because of her fraudulent use of an RTS bus pass. The Bus Operator is a long-time RTS employee in good standing and took appropriate action as he was trained to do.
Unfortunately, fraudulent pass use is a daily occurrence; situations are usually resolved without incident.
On this occasion the situation escalated and reinforces our need to continue to educate customers about pass rules and regulations. The customer and her two children were driven safely home by an RTS employee. We apologize to the other customers who were inconvenienced by this.
As stewards of taxpayer dollars, we must insure appropriate use of our resources and established fare rules.

Read more here: Woman removed from RTS bus

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