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Road Runner email outage
Time Warner Cable is currently experiencing an outage that is affecting about 10 percent of all Road Runner email users.
James Silverman is a CPA and receives approximately 3 to 4 hundred emails every day. He says he doesn't know how many emails he may have missed because of the outage.
Silverman first noticed the problem last Tuesday when he was having trouble sending and receiving emails. He then switched his emails to Gmail accounts, because the majority of his work is done through email.
"They should have had enough capacity that they could have rerouted the accounts to another server so service wouldn't have been interrupted to the extent that it was," said Silverman.
Silverman also stated that his wife's Road Runner account has not been impacted.
For more information, read Time Warner Cable's statement to 13 WHAM below:
"We have identified an issue with our email system that is affecting about 10% if active Road Runner email users. We are working around the clock to resolve this issue and to provide all of our customers the reliable service they've come to expect from TWC. We apologize to our customers and appreciate their continued patience as we work to resolve this issue.
There's an issue with a database that is used by our email servers. As a result, about 10% of actively used Road Runner email accounts are affected.
This issue first was identified on Wednesday, June 11. While we've taken several measures to resolve this issue, we've been unable to permanently fix the issue at this time.
We are working to resolve this issue as soon as possible. Delivering reliable service is our top priority and we have been working around the clock to address this. We don't have a resolution sate at this time but continue to make this a priority."