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The following is an archived video story. The text content of that video story is available below for reference. The original video has been deleted and is no longer available.

Excellus BCBS warns of phone scam

Rochester, NY - Excellus BlueCross BlueShield is warning consumers, particularly senior citizens, to be aware of a telemarketing scam that appears to be aimed at people in the Rochester region.

Telemarketers claiming to work for companies called Health Care Advocates or United States Health Care have been phoning claiming to be involved with Excellus BlueCross BlueShield and then trying to get the consumer to purchase a topical cream for pain, according to people who have received the calls.

Excellus BCBS does not have any connection with the telemarketers and does not solicit consumers to purchase drugs or other products over the telephone, a spokesman for the insurer said.

The best advice for consumers who receive these calls is to simply hang up and end the call without revealing any personal information to the telemarketers.

State and federal authorities have been notified of the scam.

 
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