Eastview Apple store warns of scam

Scam artists are spoofing the phone number of the Eastview Mall Apple store hoping to trick consumers.

ROCHESTER, N.Y. – We have a consumer alert about a new scam hoping to trick Apple customers. Scam artists are pretending to be calling from local Apple stores. The Apple store at Eastview Mall is now warning customers.

"Apple is aware that some customers are receiving unsolicited calls claiming to be from this Apple store. If you receive an unsolicited call, you should not provide any information to the caller,” a recording says when you call the Eastview Mall location.

The scam is not a surprise to Melanie McGovern with the Better Business Bureau of Upstate New York. McGovern says they are tracking 800 scams nationwide using the Apple name, but this one is different.

"This one is very unique because the scammer took the time to look up the number of the Apple store so that's what can be super deceiving about this,” said McGovern.

In some cases, the call appears to be coming from the actual Apple store in Victor. Scammers use a technology called spoofing to trick consumers. Their goal is to find an unsuspecting Apple customer on the other end.

"They are targeting everybody, but if they get that one person on the phone and get their personal information that's detrimental to that person. We definitely want to make everyone aware that the Apple store is not calling you -- they are using that phone number, but it is spoofed,” said McGovern.

McGovern says be suspicious if they ask you for information.

"Apple knows your username and password so they are not going to call you and ask for it,” said McGovern. "Just use that common sense when you get these phone calls and if you're uncomfortable just hang up."

If you’ve received one these calls you can contact the BBB scam tracker here and file a complaint with the FTC here.

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