Wegmans delivery service kicks off: What you need to know

The grocery chain's partnership with "Instacart" begins Tuesday.

Rochester, N.Y. (WHAM) - Wegmans shoppers can now get their groceries delivered right to their door.

The grocery chain's partnership with "Instacart" began Tuesday.

It allows customers to choose groceries online and set a delivery time between 9:00 a.m. and midnight seven days a week.

Bob Davies was one of the customers who purchased items through Instacart Tuesday.

"The things I bought were cereal, spaghetti sauces, blue cheeses, waffles," said Davies. "The experience is fantastic."

The delivery service company batches orders to one of its "shoppers." Those shoppers move through the aisles, pick up your items and scan them using the Instacart app. They then check out, load the groceries into their car and head to the customer's house.

"When he finished pulling [my items], he texted me and said, 'I'm on my way,'" Davies continued. "At 9 o'clock, I received my order. They don't come into your house; they just bring it to your door. Gracious, appreciative, you tip them like a pizza person, you know, that's what it is."

Shoppers can schedule a delivery up to six days in advance. The estimated delivery time is between 20 and 30 minutes.

The service charges $5.99 for orders of $35.00 or more for a two-hour delivery. If you want your groceries within an hour, it's $7.99.

“If your basket is less than $35.00, we also charge a little bit more, about $2,” said Kyle Carnes of Instacart.

Customers are able to use coupons on weekly savings, as well as receive Shoppers Club savings. There's also a price mark-up on items purchased online.

First-time customers get $10 off their first purchase and one free delivery service.

However, there is a price mark-up on store items. Wegmans determines the increases.

"The prices on Instacart for Wegmans are slightly higher than our in-store prices," said Wegmans spokeswoman Jo Natale. "It pays for Instacart to shop the order. We don't profit from that in any way."

For example:

Wegmans Food You Feel Good About 1% Low Fat Milk:

In-store: $1.98

InstaCart: $2.29

Wegmans One Dozen Large Eggs (Grade AA):

In-store: $1.19

InstaCart: $1.39

Wegmans Food You Feel Good About White Bread Made With Whole Grain:

In-store: $1.99

InstaCart: $2.29

Two lbs. of Strawberries (Family Pack/Driscolls):

In-store: 43.99

InstaCart: $4.59

Instacart said it has 200 employees shopping for customers in the Rochester area, and are looking to hire more as the demand increases. The price mark-ups go toward them.

"As an employer, we would love for anyone who shops for us to make a fair market wage. So that's why when there's a price difference. It really goes to making sure people are compensated fairly for the job," said Kyle Carnes of Instacart.

As for Davies, the extra money is worth it.

"I don't mind that," he said. "I don't have to drive there. I didn't have any additional cost at all. I didn't have to go through the whole store and pick all this stuff out."

He took advantage of a membership promotion that includes unlimited orders and deliveries at no cost for one year. This promotion only lasts for the next two weeks. Then, the membership is $149.

Some items like alcohol and certain medicines are not available through the service.

People who want to try out the new service can do so online or by downloading the Instacart app for Apple or Android.

Customers can enter their zip code to determine if they are within the Wegmans delivery area.

close video ad
Unmutetoggle ad audio on off